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CONSERVATIVE
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GRIPE

I recieved a new PC as a gift. I warn all away from getting a HP PC like mine.

I have been interacting with their stupid Indian??? customer support that sucks for over 8 hours now. They keep asking me to repeat the same things over and over because their product and MS Windows XP SUCKS emoticon

bigtime in my own personal little opinion.

If it were not a gift, I had sworn I would NEVER own a HP product again after my $400.+ scanner fiasco that quit working after less than 50 scans and I got stuck being told they have been known to lose communications over THEIR hardware.

HP emoticon

Last edited by CONSERVATIVE, 4/1/2004, 11:02 pm

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4/1/2004, 10:57 pm

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CONSERVATIVE
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Re: GRIPE

This is my most recent note to HP customer support over the net. They tell me my floppy drive works fine. What would you think?

"I took 23 floppies and tried to read them in the floppy drive.

First pass I had only 4 disks that said they needed formatting and the remaining 18 could be read.

I then took the 18 that were readable and tried them again. 7 of them could not be read on the second pass leaving 11 readable disks out of the original 23.

I then took the eleven readable disks and tried it again. This pass left 4 that could not be read and said they needed to be formatted first. This leaves 8 readable disks out of 23.

Next pass only 2 didn't work, leaving 6.

Next pass 3 didn't work. This leaves 3 floppies I guess that must be ok and there is no problem with the disk drive according to your support.

20 floppies that suddenly just went bad. Must be the disk drive then that is ruining them since they worked in it before. Understand the problem yet or do you need further illustration?

These were 23 floppies that worked first pass every time on my other PC. And you tell me the drive works just great."

So far I spent about 8 hours today trying to get them to admit the drive doesn't work and that their ethernet connection doesn't work either. I keep getting the runaround. emoticon

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4/2/2004, 12:42 am

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Re: GRIPE

I must add that after I got hung-up on by HP customer support I was mysteriously redirected on my immediate call-back to an American technician that worked with me for several hours on the problem and really, really tried to help me. We got the problem solved because of him. He knew what he was doing and got other help when he didn't. That is the way customer support used to be when I first got into computing. Hats off to that guy. Maybe HP isn't so bad after all???

I just thought I should give them some credit after that. But why did that Indian guy hang up on me when he got stumped? emoticon

Maybe we should bring customer support back home.

"Con"

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6/6/2004, 1:00 pm

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